This privacy policy explains how Simonis handles information submitted through this website. The site is designed for product inquiries, pool table cloth support, dealer requests, recovering planning, color selection, and care documentation. Because visitors may submit operational details about billiard halls, dealer showrooms, hotels, events, and private rooms, we treat inquiry information as business contact data and use it only for reasonable support, routing, and response purposes.
We may collect your name, email address, company, phone number if provided, facility type, message content, and any project details included in a form submission. Project details may include table count, table size, current cloth age, preferred Simonis 860 or 760 comparison request, color preference, installation timing, room conditions, maintenance concerns, and uploaded or referenced photos if you choose to send them through a later support exchange.
We use submitted information to answer questions, prepare product or care guidance, route requests to appropriate support contacts, clarify quote requirements, improve website content, and maintain ordinary business records. For example, if a billiard hall asks about a room-wide re-cover, the information may be used to understand whether the request concerns tournament play, daily public use, dealer demonstration, or hospitality operation.
We do not sell inquiry information. We may share necessary details with service providers, authorized support contacts, or business partners when that is required to answer your request, provide documentation, or coordinate a legitimate product conversation. We retain information for as long as needed for the support purpose, ordinary recordkeeping, legal compliance, dispute handling, and improvement of Simonis customer communication.
The website may collect basic technical data such as browser type, device information, referring pages, and general usage patterns. This information helps maintain the website, diagnose errors, and understand which product or support pages are useful. If analytics or similar technologies are used, they should be interpreted as website improvement tools rather than personal profiling for unrelated advertising.
You may request correction or deletion of contact information where applicable by contacting us through the website. Some information may need to be retained for legitimate business, legal, or security reasons. Avoid submitting sensitive personal data that is not necessary for a cloth, product, dealer, or recovering support request. If you include third-party contact details, you should have permission to do so.